Terms and Conditions

Last updated: 4 Jan 2026

These Terms of Service set out the rules for using the website at seoimpact.co.uk and the terms that apply when you engage SEO Impact Ltd for services. By accessing our website or commissioning services, you agree to these terms.

1. Who We Are

This website is operated by SEO Impact Ltd (referred to as SEO Impact, we, us, or our).

Registered company name: SEO Impact Ltd
Company registration number: NI678675
Registered office: 60 Laurel Grove, Newry, Northern Ireland, BT34 1TP
Email: [email protected]
Phone: +44 74 2844 6686

2. Website Terms of Use

You must use the site lawfully and respectfully. Do not attempt to gain unauthorised access, introduce malicious code, or disrupt the site.
Content on this site is provided for general information only. We make reasonable efforts to keep information accurate, but we do not guarantee completeness or fitness for a particular purpose.
We may suspend, withdraw, or restrict the availability of all or any part of the site for business and operational reasons.
Where our site links to third party sites and resources, these links are provided for your information only. We have no control over the contents of those sites.

3. Services

We provide SEO consulting, SEO retainers, technical SEO, content support, analytics, and web development services. The scope, deliverables, timelines, and fees for any engagement will be set out in a written proposal, order, or statement of work (SOW). In the event of conflict, the SOW or order takes precedence over these Terms.

4. Your Responsibilities

Provide timely access to information, systems, and stakeholders needed to deliver the services.
Review and approve deliverables within reasonable timeframes. Silence beyond the approval period stated in the SOW may be treated as approval for scheduling purposes.
Ensure that any materials you supply do not infringe third party rights and comply with applicable laws.

5. Fees, Invoicing, and Payment

Fees are as stated in our proposal or SOW. Unless stated otherwise, prices are in GBP.
We invoice on the schedule set out in the SOW. If not specified, projects are invoiced 50 percent upfront and 50 percent on delivery, and retainers are invoiced monthly in advance.
Payment terms are 14 calendar days from invoice date unless agreed otherwise in writing.
Late payments may incur statutory interest under the Late Payment of Commercial Debts legislation, plus reasonable recovery costs.
We may suspend work where invoices remain unpaid after the due date.

6. Changes and Additional Work

Requests outside the agreed scope, or changes after approval, may require a change order and may affect fees and timelines. We will notify you in writing before proceeding with additional work.

7. Intellectual Property

We retain all intellectual property rights in our pre-existing materials, tools, methods, templates, and know-how.
Subject to full payment of all fees due, we grant you a licence to use the deliverables for your internal business purposes, or we will assign rights as expressly agreed in the SOW. Third party components remain subject to their respective licences.
We may reference non-confidential deliverables and your brand name or logo in our portfolio and marketing, unless you reasonably object in writing.

8. Confidentiality

Each party will keep the other party’s confidential information secret and will not disclose it to any third party except to employees, contractors, or advisers who need to know it and are bound by confidentiality obligations. This duty does not apply to information that is public, independently developed, or required to be disclosed by law.

9. Data Protection

We process personal data in accordance with UK data protection laws. For details on how we collect and use personal data, please read our Privacy Policy. Where processing on your behalf is required, a data processing agreement will be put in place if applicable.

10. Third Party Services and Platforms

Some services rely on third party tools or platforms, for example analytics, advertising networks, hosting, or CMS plugins. You are responsible for complying with third party terms and paying related fees unless we agree otherwise in writing. We are not responsible for third party outages or changes.

11. Warranties

We will provide services with reasonable skill and care consistent with industry standards.
Except as expressly stated, we do not warrant specific rankings, traffic levels, conversions, or revenue outcomes. Search engine performance depends on many external factors outside our control.
Except as set out in this clause, all warranties and conditions are excluded to the fullest extent permitted by law.

12. Limitation of Liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be limited.
We are not liable for loss of profit, loss of revenue, loss of data, loss of goodwill, business interruption, or any indirect or consequential loss.
Our total aggregate liability arising out of or in connection with the services or these Terms is limited to the total fees you paid to us for the services giving rise to the claim in the 12 months preceding the event.

13. Term, Suspension, and Termination

These Terms apply from the earlier of your acceptance of a proposal or your first use of our services, and continue until the engagement ends.
Either party may terminate an engagement for material breach if the breach is not remedied within 14 days of written notice.
Either party may terminate for convenience on 30 days’ written notice where the SOW permits this for retainers. Project deposits and completed milestones are non-refundable once work has begun.
On termination, you will pay for all services performed and committed costs up to the termination date. Rights and obligations that are intended to survive termination will do so.

14. Cancellation and Refunds

Because services are customised, refunds are not offered once delivery has begun, except where required by law or expressly agreed in the SOW. Any pre-paid unused retainer time may be credited or refunded at our discretion.

15. Force Majeure

Neither party is liable for delay or failure to perform caused by events beyond reasonable control, including failure of utilities or networks, acts of God, war, terrorism, epidemic, governmental action, labour disputes, or failures of third party platforms.

16. Non-Solicitation

During an engagement and for six months after it ends, neither party will solicit the other party’s employees or contractors who were materially involved in the engagement, except through a general public recruitment process.

17. Notices

Formal notices must be sent by email to the addresses listed in section 1, or to another address notified in writing. Notices are deemed received when the sending party’s system records successful transmission during business hours, or the next business day otherwise.

18. Changes to These Terms

We may update these Terms from time to time. The latest version will be posted on this page with the effective date. Changes will not retroactively affect an active SOW unless agreed in writing.

19. Governing Law and Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by the laws of Northern Ireland. The courts of Northern Ireland will have exclusive jurisdiction.

20. Contact

If you have questions about these Terms, please contact us:

Email: [email protected]
Phone: +44 74 2844 6686
Registered office: 60 Laurel Grove, Newry, Northern Ireland, BT34 1TP